Administrator/Customer Service Assistant

SKILLS AND KNOWLEDGE REQUIRED:

• Excellent written and spoken English.

• Outstanding customer service and interpersonal skills.

• Knowledge of adult education system.

• General administrative and I.T skills.

• Ability to work under pressure and meet deadlines.



KEY RESPONSIBILITIES:



• Dealing with enquires of new as well as existing clients over the phone and face to face.

• Maintaining professional handling of confidential information retained in this role throughout.

• Coordinating assessment processes.

• Delivering outstanding customer service and motivating learners throughout their learning journey.

• Booking appointments and contacting learners to discuss course progression and attendance.

• Creating and maintaining electronic database as well as filing system.