Customer Advisor/Learner Mentor/Administrator needed in East London

SKILLS AND KNOWLEDGE

REQUIRED:

• Excellent written

and spoken

English.

• Outstanding

customer service and

interpersonal

skills.

• Knowledge of adult

education system.

• General

administrative and

I.T skills.

• Ability to work

under pressure and

meet deadlines.



KEY

RESPONSIBILITIES:



• Dealing with

enquires of new as

well as existing

clients over the

phone and face to

face.

• Maintaining

professional

handling of

confidential

information retained

in this role

throughout.

• Coordinating

assessment

processes.

• Delivering

outstanding customer

service and

motivating learners

throughout their

learning journey.

• Booking

appointments and

contacting learners

to discuss course

progression and

attendance.

• Creating and

maintaining

electronic database

as well as filing

system.