Main Duties/Responsibilities:
•To be the first point of contact for all customer issues and providing superior customer service to all clients at all times, deal efficiently and quickly with all enquiries.
•Using a variety of software packages, such as Microsoft Word, Excel, Powerpoint, etc., to produce correspondence and documents
•Maintaining and updating records, spreadsheets, website and internal databases;
•Reporting as requested by the manager, attending meetings, taking minutes and keeping notes;
•Liaising with staff in other departments and with external contacts;
•Sorting and distributing incoming post and organising and sending outgoing post, arranging international deliveries
•Ensuring all processes and paperwork are in line with Company policies and procedures operate efficiently and adhere to all government legislations
•Identify areas for improvement and discuss with Manager and implement any areas that are approved.
•To carry out specific defined duties as agreed with the Manager
•To run the Reception, office administration and bureau facilities within the Centre/s to the highest professional levels.
Staff Communication
•Ensure good communication and team work.
•Communicate with team via e-mails and social media channels
Finance
•To be familiar with the operating budgets and budgetary systems, recording office expenditure and managing the budget;
•To assist in the collection of arrears
•Invoicing
Marketing
•Management of social media;
•Understand Company’s brand values
•Participate in the marketing and promotion of the brand
•Help attending and managing events
You should ONLY apply if you have:
•Minimum 2 years’ experience in providing administrative support
•Numerate and fluency in English, both written and spoken.
•Sound I. T. knowledge and good typing speeds.
•Must have a high degree of initiative, self-motivated, self-starter
•Possess prioritizing and multi-tasking skills.
•Confidence and common sense.
•Strong attention to detail
•Good organisational skills, good at problem solving using a logical and thorough methodology
•Ability to work unsupervised within company procedures and with guidance from the line management.
•Good communication skills with an excellent telephone manner and proven ability to work in a customer facing role.
•Flexible approach to the tasks required and the hours of duty.
Please email your Covering letter and CV.
Starting salary £16,000 per year



