SKILLS AND KNOWLEDGE REQUIRED:
• Excellent written and spoken English.
• Outstanding customer service and interpersonal skills.
• Knowledge of adult education system.
• General administrative and I.T skills.
• Ability to work under pressure and meet deadlines.
KEY RESPONSIBILITIES:
• Dealing with enquires of new as well as existing clients over the phone and face to face.
• Maintaining professional handling of confidential information retained in this role throughout.
• Coordinating assessment processes.
• Delivering outstanding customer service and motivating learners throughout their learning journey.
• Booking appointments and contacting learners to discuss course progression and attendance.
• Creating and maintaining electronic database as well as filing system.