SKILLS AND KNOWLEDGE

REQUIRED:

1 Excellent written

and spoken English,

competency in

Mathematics.

2 Outstanding

customer service and

interpersonal

skills.

3 General

administrative and

I.T skills.

4 Ability to work

under pressure and

meet deadlines.

5 Ability to work in

a team as well as on

own initiative.

6 Knowledge of adult

education sector and

interest in teaching

would be an

advantage.

7 Knowledge of more

than one language

would be an

advantage.



KEY

RESPONSIBILITIES:

1 Dealing with

enquires of new as

well as existing

clients over the

phone and face to

face.

2 Delivering

outstanding customer

service and

motivating learners

throughout their

learning journey.

3 Maintaining

professional

handling of

confidential

information retained

in this role

throughout.

4 Coordinating

assessment,

enrolment, progress

review, and

examination

processes.

5 Booking

appointments and

contacting learners

to discuss course

progression and

attendance.

6 Creating and

maintaining

electronic database

as well as filing

system.